AI Builder, shipping in production

Christopher Kendrick

I build AI products that ship.

I pair a decade in customer onboarding, training, and software implementation with modern AI tooling, Lovable, the Claude API, and Claude Code, to design, build, test, and ship tools that teams rely on every day.

20+
AI builds shipped
18+
Live in production
7+
Automations & agents
12+
Years in tech
Christopher Kendrick

About.

I am a Customer Onboarding Manager at Mews and an AI builder. For more than a decade I have led technical onboarding, training, and software implementation across the hospitality technology space, helping teams adopt complex Property Management Systems and turning messy, manual workflows into processes people can actually follow.

Over the past year I have put that same focus into building. I design and ship AI powered applications and automations end to end, from a Claude powered tool that drafts client follow up emails to scheduled agents that pull live data from Salesforce and Databricks and deliver risk digests and dashboards to leadership every morning. Outside of work I ship customer facing products too, including live platforms with authentication, databases, and payments.

I move quickly with modern AI tooling like Claude Code, the Claude API, and Lovable, I document what I build so others can use it, and I measure success by real outcomes: faster onboarding, cleaner data, and hours of manual work removed.

I build by directing AI tools like Claude and Lovable rather than writing code by hand. That lets me move from a real operational problem to a shipped, tested tool in days, and it is why I am focused on product, implementation, and quality roles where understanding the user and the workflow matters as much as the build.

Impact.

20%

Faster onboarding at Mews through a structured delivery framework

60%

Go-live rate in under 30 days across the active portfolio

60%

Less training time, from 5 days to 2, at PurpleCloud Technologies

50%

Faster implementation cycles through process re-engineering

Training & Recognition.

Top 3%

Ranked 7th of 270 in the internal AI Training Club

8/8

Training stations completed, plus the Boss Drill and Boss Level challenges

L4

AI Fluency, self-assessed on Delegation and Description

I completed the program's Boss Level by running a full pass on one of my own shipped tools, testing navigation, forms, and mobile layout with Claude and filing a structured bug report. That test-and-verify discipline, plus a provisional Often Exceed Expectations performance rating, is what I bring to product, implementation, and quality work.

Featured projects.

Products people pay for, and AI systems that run every day inside a real business.

The Kenroe Collective

A suite of products I design, build, and ship end to end.

  • Events and Gatherings

    Live

    Plan the whole event in one place: invitations, RSVPs, vendor coordination, and the full run of the evening, orchestrated with editorial care.

    • React
    • Supabase
    • Lovable
  • Group eCards

    Live

    One card, one link, unlimited contributors. Everyone signs a shared group card that is revealed on the day. Live with paying customers.

    • React
    • Supabase
    • Payments
    • Stripe
  • The Workroom

    Live

    A production workspace with Kanban boards, tasks, and quiet accountability for work of every kind.

    • React
    • Supabase
    • Lovable
  • AI Resume Wizard

    Early access

    An AI job search companion for resumes, cover letters, and applications that land.

    • AI
    • React
    • Stripe

AI at Work

AI engineering at Mews, a hospitality technology company

Lovable Applications

  • Mews Call Companion

    Live
    Flagship

    A live Lovable application that turns Gong call transcripts into personalized pre go-live client follow up emails with the Claude API, summarizing discussion points, action items, and client specific needs, and cutting manual drafting across an active onboarding portfolio. Cataloged as an approved asset in the NA Onboarding AI Innovation Repository.

    How it works

    Gong call transcriptClaude APIPersonalized follow-up email
    • Lovable
    • Claude API
    • Gong
  • Mews Reservation Import Converter

    Live

    An AI powered file conversion tool that transforms messy reservation exports, Excel, CSV, text and scanned PDFs, screenshots, even phone photos of printed reports, into clean, Mews ready import files. Spreadsheets parse in the browser while images and scans run through an AI vision model for row extraction, then the user maps columns, reviews low confidence values, and downloads the finished file. Removes manual re-keying from property data migration and cuts the onboarding timeline by 2 to 5 days per client. Adopted across the onboarding department in every country.

    How it works

    Messy export or photoAI vision extractionMap and review columnsClean Mews import file
    • Lovable
    • AI Vision
    • Gemini
  • HMS Knowledge Hub

    Live

    A live internal AI support tool whose original knowledge base returned unreliable, sometimes invented answers. Rebuilt it from authoritative company sources into 100 question and answer entries across ten categories, 8 how-to guides, and 32 glossary terms, drawn from Confluence, the Mews Help Center, Slack, the Jira operations queue, and patterns from Gong calls. Every entry carries a source, a last verified date, and a confidence flag, and was pushed straight into the live app to replace the old seed data.

    How it works

    Confluence, Slack, Jira, GongCurated Q&A with confidence flagsLive in-app answers
    • Lovable
    • Confluence
    • Jira
    • Gong
  • Onboarding Team Guide

    Live

    A full stack internal team application with email magic-link sign in and role based access enforced through Supabase row level security at the database level, not just page routing, restricted to a named allowlist of 11 team members plus a manager. Turns raw team meeting notes into a living, inline editable workspace: five tracked problem areas, an anonymous feedback wall with no author field even in the database, per item status and ownership, and threaded notes.

    • Lovable
    • Supabase
    • Auth
  • Mews Handover Hub

    Live

    A Lovable application that keeps onboarding projects covered when a manager is out. It reassigns a departing manager's active projects, sends the covering manager a Slack briefing with the account context they need, and gives leadership a real-time view of who owns what, so ownership and continuity hold through planned absences.

    How it works

    Manager goes on leaveProjects reassignedSlack briefing to covering managerReal-time management report
    • Lovable

Automations, Agents & Skills

  • Daily Onboarding Health Check

    Live

    A scheduled Claude Code routine that runs every weekday, pulls the full active Salesforce portfolio, checks Outlook for genuine recent activity while filtering out automated senders, scores every project against a five rule risk model, and delivers one risk digest to Slack. Replaced a manual daily portfolio review done by hand every morning.

    How it works

    Salesforce and OutlookFive-rule risk scoringDaily Slack digest
    • Claude Code
    • Salesforce
    • Outlook
    • Slack
  • Weekly Onboarding Report Skill

    Live

    A reusable Claude skill that pulls Configuration, Go Live Support, and On Hold data from Salesforce, cross checks it against Databricks, applies pacing logic against the under 30 days go-live target, and outputs a formatted weekly status report in Markdown and Word plus leadership talking points, with no manual data pulling.

    How it works

    Salesforce and DatabricksPacing logic vs targetMarkdown and Word report
    • Claude Skills
    • Salesforce
    • Databricks
  • Salesforce and Databricks Reporting Agent

    Live

    A persistent Claude agent with standing project memory that cross checks Salesforce and Databricks, generates on-hold and active deal reports, drafts client emails, and exports clean HTML for quick reference, without re-establishing context each session. Cataloged internally under Single Source of Truth.

    • Claude Projects
    • Salesforce
    • Databricks
  • On Hold Queue Dashboard

    Live

    A live dashboard for the North America and on-hold onboarding queue that tracks parked , restart pipeline by quarter, and aging and churn risk, cross checking Salesforce and Databricks and flagging mismatches between the two sources.

    • Cowork
    • Salesforce
    • Databricks
  • Regional Onboarding Report

    Live

    A scheduled reporting system that emails a formatted regional onboarding portfolio report every week, covering pipeline, on-hold and blocked counts, tier and country splits, and monthly business review numbers, assembled automatically from Salesforce and Databricks.

    • Cowork
    • Salesforce
    • Databricks
    • Outlook
  • One-on-One Manager Co-Pilot

    Live

    An automated briefing workflow that prepares one-on-one meeting notes ahead of each meeting by pulling portfolio and Databricks metrics, recent Slack activity, Gong call history, and Confluence notes into a single summary, removing manual prep before every one-on-one.

    How it works

    Databricks, Slack, Gong, ConfluenceAutomated synthesisOne-page briefing
    • Cowork
    • Databricks
    • Slack
    • Gong
    • Confluence
  • Manager Review Dashboard

    Live

    A React dashboard for recurring manager portfolio reviews that tracks active project confidence levels, flags any active project missing a go-live date, and documents on-hold restart expectations. Debugged a recurring input focus bug during the build by isolating project data outside the component, memoizing rows, and moving local saves onto blur instead of each keystroke.

    • React
    • Salesforce
  • CLAUDE.md Context System

    Live

    A three tier context system for Claude Code, root, organization, and project level, so role identity, tool access, pipeline data, and standing operational rules load automatically every session instead of being re-explained each time.

    • Claude Code
    • Prompt Engineering
  • Onboarding Cohort Status Skill

    Live

    A standalone Claude skill that reviews every active onboarding cohort across Activation, Configuration, and Go Live Support against Salesforce and flags blockers and at-risk projects for the weekly standup.

    • Claude Skills
    • Salesforce
  • Personal Writing Voice Skill

    Live

    A reusable Claude skill built by analyzing more than 140 of my own written messages across DMs, team channels, and project threads to capture greeting style, message length, emoji use, and how tone shifts by audience, used since to keep AI drafted messages consistent with my own voice.

    • Claude Skills

Guides & Enablement

  • Flexkeeping Configuration Guide

    Delivered

    An eighteen page plain English Word and PDF guide converted from a gated Mews University learning path: what Flexkeeping is, a full setup walkthrough across ten configuration areas, a worked example following one room through a full cycle, a common issues table, and a glossary. Written for coworkers and clients with no hospitality or software background.

    • Word
    • PDF
    • Technical Writing
  • Personal AI Coaching Dashboard

    Delivered

    A shareable HTML dashboard that consolidates the prompts and tools from an eight station internal AI training program, with search, one-click copy, and a team contribution log. Built as the capstone for an internal CX AI training program.

    • HTML
  • AI Innovation Repository

    Live

    An ongoing effort documenting and cataloging my own and teammates' AI built assets into a shared Confluence repository, giving the wider team a single place to find and reuse internal tools.

    • Confluence
    • Knowledge Sharing

Skills and tools.

  • AI & LLM

    • Claude API
    • Claude Code
    • ChatGPT
    • Gemini
    • Prompt Engineering
    • AI Agents
    • Claude Skills
    • RAG
  • Build & Frontend

    • Lovable
    • React
    • TypeScript
    • Tailwind CSS
    • shadcn/ui
  • Backend & Data

    • Supabase
    • PostgreSQL
    • Stripe
    • Salesforce
    • Databricks
  • Automation & Integrations

    • Slack
    • Gong
    • Outlook
    • Scheduled Agents

Resume.

A decade of technical onboarding and training leadership, now paired with hands on AI engineering.

Christopher B. Kendrick

Customer Onboarding and Implementation Manager

kendrickchristopher@hotmail.com | (404) 358-0626 | linkedin.com/in/christopherbkendrick | christopherbkendrick.app | Concord, NC

Summary

Onboarding and implementation leader who streamlines technical training and client adoption, with a proven track record of designing and automating complex processes and building AI-powered workflows that eliminate manual work and accelerate client success. Skilled in training, implementation, and onboarding, and adept at turning complex technical concepts into accessible learning experiences for diverse teams. Committed to continuously improving training methodologies and client engagement while designing structured onboarding experiences that enhance system adoption and user understanding.

Skills

  • AI Workflow Automation
  • Technical Client Onboarding
  • Training Program Development
  • PMS Implementation and Integrations
  • Project Management
  • User Adoption and User Experience Optimization
  • Strategic Training Development
  • Technical Documentation and Technical Writing

Experience

  1. Customer Onboarding Manager

    2024 to Present

    Mews PMS (Remote)

    • Manage onboarding for 10 to 20 customer accounts at once, guiding clients on Mews software, guest billing, and system navigation, with transitions completed within 2 to 4 weeks.
    • Reduced onboarding time by 20% by designing a structured onboarding program that streamlined workflows and improved the client experience.
    • Lead technical implementation across data migration, system configuration, and integrations with partners including SiteMinder, Booking.com, Expedia, and QuickBooks Online.
    • Designed, tested, and rolled out an AI-powered file conversion tool (Lovable and an AI vision model) that automatically transforms reservation imports into Mews-compatible formats, eliminating manual re-keying and reducing client implementation time by 2 to 5 days; adopted across the onboarding department in every country.
    • Built a daily automated reporting agent in Claude that aggregates project status, timelines, and Salesforce links into a single Slack digest, cutting status-meeting overhead and giving the team real-time portfolio visibility.
    • Created an AI coverage and handover system (Claude and Lovable) that reassigns a manager's onboarding projects during planned absences and sends the covering manager a Slack briefing plus real-time management reports, keeping account context and coverage intact.
    • Architect additional AI tools and reports used daily by the Customer Success department, reducing implementation friction and improving team efficiency.
    • Deliver monthly system training to new clients and new hires via MS Teams, and maintain onboarding documentation, user manuals, and best practice guides for client self-service.
    • Manage a team of consultants to ensure timely, high-standard property implementation, and serve as the team Wellness Ambassador.
  2. Director of Training and Implementation

    2018 to 2024

    PurpleCloud Technologies, Atlanta, GA (Remote)

    • Directed end-to-end implementation and training for new client projects across diverse hotel portfolios, providing ongoing post-launch support.
    • Slashed training time by 60% (from five days to two) and cut implementation time in half (from two months to one) by re-engineering onboarding processes.
    • Led training for executives, managers, and front-line staff through webinars, on-site sessions, and recorded materials.
    • Standardized system configurations and integrations with PMS platforms including Opera and Maestro to meet customer requirements.
    • Improved client engagement and software adoption using Appcues Builder, Constant Contact, ScreenPal, and SurveyMonkey, and documented bugs and user concerns in Zendesk, HubSpot, and Pivotal Tracker for timely resolution.
  3. Systems Administrator and Senior Support Analyst

    2013 to 2018

    Amadeus, Atlanta, GA

    • Optimized product support for Hotel SalesPro Enterprise users across North America through performance analysis and continuous improvement.
    • Managed hardware and software migrations, including the transition from legacy systems to Dell XPS laptops, streamlining purchasing and upgrade planning.
    • Steered IT operations for the Atlanta office, maintaining hardware, software, servers, networks, and communication systems.
    • Resolved technical issues in IDPMS and Brilliant PMPro, minimizing disruptions and improving reliability.
    • Recognized as a 2017 Top Performer for resolving the second-highest number of cases company-wide.

Additional Experience

  • Help Desk Support Analyst and Hardware Integration Specialist, Medquest Associates (Contractual), Alpharetta, GA
  • Systems Administrator, Peoplenet, Inc., Atlanta, GA
  • Sales Support Representative and Point-of-Sales Specialist, PeopleNet, Inc., Atlanta, GA

Technical Proficiencies

AI and Automation
Claude Code, Claude API, Lovable AI, Gemini, ChatGPT, Glean AI, Clari Copilot
Data and Reporting
Salesforce, Databricks, Power BI, Gainsight
CRM and Support
HubSpot, Zendesk, Talent LMS, Tallyfy
Project Management
Monday.com, Jira, Trello, Asana, Pivotal Tracker
Communication and Enablement
Slack, MS Teams, Gong, Confluence, Loom, Canva, ScreenPal, WebEx, Dialpad, Constant Contact
PMS and Technical
Mews, Opera, Maestro, IDPMS, Brilliant, Hotel SalesPro, GitHub, Active Directory, Citrix, Cisco Meraki, SharePoint

Education

Bachelor of Science in Business Management (GPA 3.6), University of Phoenix, Atlanta, GA

Certifications

  • AI Training Program, Mews, completed in full, top 3 percent of 270 participants (2026)
  • Mews PMS Onboarding Manager Certification
  • Value-First Onboarding (Appcues)
  • Salesforce Training (Amadeus)
  • Commercial Driver's License (Class A), X-Tanker and HazMat endorsements
  • Public Key Infrastructure (PKI) Certification
  • Help Desk 2000/e-Support Certification
  • CompTIA A+ Certification

Cover letter.

Why I build, and what I would bring to your team.

Christopher B. Kendrick

Concord, NC | kendrickchristopher@hotmail.com | (404) 358-0626 | linkedin.com/in/christopherbkendrick | christopherbkendrick.app

Dear Hiring Manager,

I build AI tools that ship and get used. Over the past year I have designed and deployed live applications and automations that replaced hours of manual work, from a Claude-powered tool that drafts personalized client follow-up emails to scheduled agents that pull data from Salesforce and Databricks and deliver risk digests and KPI dashboards to leadership every morning. I care less about AI as a buzzword and more about the measurable outcome: faster onboarding, cleaner data, and fewer manual steps for the people around me.

That builder's mindset sits on top of more than a decade of experience leading technical onboarding, training, and software implementation in the hospitality technology space. At Mews, I orchestrate onboarding for 10 to 20 concurrent accounts and helped drive a 20 percent reduction in onboarding time and a 60 percent go-live rate in under 30 days by standardizing the delivery framework. Earlier, at PurpleCloud Technologies, I cut training time by 60 percent and accelerated implementation cycles by half. I know how to make complex software approachable for non-technical users, and I now use AI to do that at a scale I could not reach before.

What I would bring to your team is a rare combination: someone who understands the customer and the onboarding journey deeply, and who can also build the tools to improve it. I move quickly with modern AI tooling like Claude Code, the Claude API, and Lovable, I document what I build so others can adopt it, and I hold myself to real impact rather than activity.

I would welcome the chance to talk about how I can help your team ship better AI-driven experiences and onboarding outcomes. Thank you for your time and consideration.

Sincerely,

Christopher B. Kendrick

Get in touch.

Hiring, collaborating, or curious about shipping AI into production. Send a note and I will get back to you.

kendrickchristopher@hotmail.com